WHERE IS MY CONFIRMATION EMAIL?
If you haven't received a confirmation email shortly after placing an order, please check your spam or promotions inbox. Mark our emails as not spam so you can receive confirmation and tracking information right to your inbox.
If there is no confirmation email in your spam, please send us an email at firstname.lastname@example.org and we will rectify the issue.
WHERE IS EXODUS BASED?
Exodus is a proudly Canadian brand that is based in the province of Ontario.
WHEN DOES MY ORDER SHIP?
This is dependent on the number of
concurrent orders there is to process. However, our team typically ships the same or following day of an order!
HOW CAN I TRACK MY ORDER?
Upon purchase, an order confirmation email will be sent. Once the order has been dropped off to our carrier, a shipping confirmation email will be sent to you that includes a tracking number. See our shipping page for more info.
If you do not see a confirmation email or a shipping email, please check your spam or promotions folder.
DO YOU SHIP WORLDWIDE?
Due to lithium battery regulations, we currently only ship to Canada and the US. We are working on expanding to global shipping in the near future.
WILL I HAVE TO PAY INTERNATIONAL TAXES AND DUTIES?
All North American orders will not incur any additional duties, taxes, or fees. For international orders, Exodus will not charge additional duty fees. However, duties and fees imposed by the country of the buyer are unfortunately out of our control and are the buyer's responsibility.
WHAT DO WATCHES HAVE TO DO WITH MENTAL HEALTH?
To put it simply, time.
Our own personal experiences with mental health have shown us that with time, things always get better. A watch can be more than a time piece or a fashion statement, it can be a symbolic reminder that represents your commitment to yourself. An Exodus watch represents a significant milestone in your life, and acts as a reminder to appreciate your journey each day.
“The key is in not spending time, but in
investing it.” - Stephen R. Covey
HOW LONG DO I HAVE TO CHANGE MY ORDER?
We do our best to process and ship orders as fast as possible to ensure maximum customer satisfaction. If there is an issue with your current order, please let us know as soon as possible at email@example.com. If the order has already shipped, please refer to our return policy guide to better assist you with returning items.
HOW DO I ADJUST THE STRAP OR TIME OF MY WATCH?
Please refer to our digital user manual for assistance adjusting your watch strap and setting the time.
HOW DOES MY PURCHASE SUPPORT MENTAL HEALTH?
At Exodus, we donate 10% of our profits towards the Canadian Mental Health Association Waterloo Wellington (CMHA WW) . This money supports many
initiatives that the CMHA WW are running. Some examples of various mental health
initiatives that Exodus can help fund are found below.
WHERE ELSE CAN I FIND MENTAL HEALTH RESOURCES?
The Canadian Mental Health Association Waterloo Wellington (CMHA WW) offers extensive information regarding mental health, such as, wellness programs and upcoming events. Please visit their website for more information.
You can also check out our social media as we post content relevant to improving your mental health and headspace.
WHAT IS YOUR WARRANTY POLICY?
All Exodus watches include a 1 year limited warranty. This covers any defects that would impede the watch's functionality and typical use.
Please note, this warranty does not cover aspects such as the following:
batteries, straps, watch bracelets, PVD plating, scratches, normal wear and tear, damage arising from accidents or misuse, or damage incurred from repair, alteration, and adjustment.